Fastmail Reviews

I love Fastmail. I would give it 5 stars if it synced with Google Contacts. Having to use DAVx5 and purchase an app seems quite poor.

After using Fastmail for many years, recent changes have left their webmail dangerous and unusable. Fastmail has completely rewritten their entire website to be completely dependent on javascript and these changes were making my browser crash regularly, to the point of crashing my operating system so badly that hard resets were required. So, although I had already paid for many months ahead, I was forced to move to a different provider. Even the configuration pages have become unusable. I couldn't even copy my aliases from their website while migrating. Fastmail is a once-great company, now made horrible. Additionally, Australian privacy laws are now the worst in the entire world. Don't expect to find information about the recent changes using Google.

I signed up for Fastmail this summer and have been amazed at the breadth of clever features and refinement built into the product. Embarrassingly I've amassed nearly half a million emails across various accounts over the years, importing it all to Fastmail was a snap, but even more impressive has been the speed and pleasantness of the interface. Pairing Fastmail with Sanebox's SaneLater service means I'm finally getting my unruly inbox tamed. Yippee!

This is a great email service that i keep using it since 2006, when i was sick and tired about so called „free” email providers, full of ads...
A very modern and simple interface that allows me to read my incoming messages without any disruptions in my own peace.
Even if may seem that this email service is just a simple email service, it is packed with many powerful features that can satisfy from simple users up to the most advanced organizations.
- It is the reason why i keep to use and i recommend this great and unique email service.

Love FastMail, have been using it for more than four years. Feature rich, easy to use; the UI is fast, clean and simple.

My only complain is the lack of native app, loading time is painful on the mobile app.

Stupid company along with stripe mail box don’t receive password reset stripe support as stupid and long as can be

My experience with Fastmail has been fantastic. I left GSuite Legacy when Google sunset the free program. Fastmail has met and exceeded everything I needed in a new provider, including security, privacy, a robust feature set, easy migration from GSuite. I love some of the value-add features, such as Masked Email, aliases, multiple domains, and choosing between folders/labels. Their support has been responsive and helpful, and so far reliability is perfect. If I had one slight negative: the webmail and mobile UI/UX seems outdated, and isn't quite up-to-par with some of the modern alternatives, but it works just fine and doesn't get in the way.
All in all I couldn't be happier, highly recommended!

I've been a user for 4 years and while setup took a while initially the service has worked well until something changed and records were retired. To say that customer support is atrocious would be an understatement. Replies take days to get and follow up is as long as the initial contact. I work in tech and am studying cybersecurity so I was able to read my way to a solution after trying to wait for them to help. This experience has left a bad taste in my mouth and made me wonder where else may they have the same attitude in doing such lack luster work? Almost a week for ticket time responses is not customer service it is an embarrassment.

I was looking for an email service to migrate to from GMail. My main requirements were:

- based in a country with strong privacy laws
- supports custom domain
- has a first-party mobile app
- 2FA using WebAuthn (including in the mobile app)

Fastmail was the only option I could find that satisfies these requirements. So I went for it, and so far I'm happy with it. Some power features like template emails are a little hidden away, but they exist.

Fraud email provider
receiving invoices, I never signed up and don't even know they existed and receiving invoices in email for no reason

Setting up a family domain with four users was pretty straight-forward as was importing email from my previous server. The apps work well and features such as snoozing messages, masking (temporary addresses), aliases, etc are really useful. You get lots of storage for the price. If I had any criticism it would be that the UI needs optimisation in places but these are minor niggles, it's still five stars.

I have been using Fastmail for over ten years. It's fantastic, helps you easily do anything you need to set up a business with users, is reasonably priced, and most importantly is private. To me, simple is great.

One star - only because I can't give Zero star rating.

Business class email - do me a favour. In what business is it acceptable to raise a support ticket which gets responded to 4 days later with a reply that says the issue needs to be escalated and will take another week?

The only telephone number they have is a FAX machine - Come on, REALLY????

Terrible service, Non existent communication and impossible to speak to anyone, anywhere in the world ( I have tried).

Long, long time user of Fastmail (10 to 20 years). Have tried many, but am consistently pleased with the functionality, cross-platform/cloud apps, and integration with applications like Apple Mail (my client). Had one major event when mailboxes disappeared, but the service support was able to recover the messages after serious panic. I have 40GB of messages and attachments entrusted to FM.

Four years ago I decided that products I pay for, over ad-supported, may be more trustworthy. Fastmail is more trustworthy, more transparent, and it consistently and carefully evolves features. This is a great tool and I hope to continue to take advantage in the years to come.